Khilauna
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Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, Khilauna has appointed a Grievance Officer to handle consumer complaints.

Our Grievance Officer's contact details will be published here shortly. Meanwhile, please raise your complaint through Help & Support.

How to raise a complaint

  1. Sign in and open Help & Support, choose the topic and the order, and describe the problem. You get a ticket number straight away.
  2. If you are not satisfied with the resolution, write to the Grievance Officer with your ticket number.

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.