Returns & Refunds

Returning an item

You can ask for a return within 7 days of delivery. Open the order in My Orders, choose the item and the reason, and we arrange a free pickup from your address. Please keep the item unused, with its tags and original packaging.

Damaged, defective, wrong or missing items

If an item arrives damaged or faulty, is not what you ordered, or something is missing, tell us within 7 days of delivery with a photo of the problem. You can choose a refund or a replacement.

Items that cannot be returned

Personalised items made with your own details (names, messages, dates or photos) cannot be returned because you changed your mind; they can only be returned if they arrive damaged, defective, wrong or incomplete.

Refunds

Once the seller has received and checked the returned item, we refund you:

• Paid online: to the card, UPI or account you paid with. Banks usually take 5 to 7 working days to show it.
• Cash on Delivery: to your UPI ID or bank account.

Cancelling an order

You can cancel an order from My Orders until it has been packed, and you get a full refund.

Need help?

Contact us at support@khilauna.com or through Help & Support.