Shipping & Delivery

Delivery charges

Delivery is free on every order, with no minimum order value.

Where we deliver

We deliver across India. Your PIN code is checked at checkout, so you know before you pay whether we deliver to you.

How long delivery takes

Orders usually arrive within 3 to 7 days of being placed. Each order is packed and sent by the seller who sells the item; personalised (made-to-order) items can take a little longer, as they are made after you order.

Tracking your order

When your order is on its way you can follow it in My Orders, including the courier's tracking.

Paying

Pay online (UPI, cards, net banking) or choose Cash on Delivery where it is available for your order.

If something goes wrong

If your parcel is delayed, arrives damaged, or something is missing, contact us at support@khilauna.com or through Help & Support and we will sort it out. See Returns & Refunds for what happens next.